We are happy to offer a refund or exchange for items returned to us unworn with tags attached, within 90 days of delivery. Any items returned in a non-sellable condition will not be accepted.
To download the return form, click here.
UK Returns and Exchanges
In the UK we offer a free returns label with Royal Mail (download the free return slip here).
Please include your name, order number, the product details and the reason for the exchange or refund. If any of these details are missing, we will not be able to process your request. We are unable to offer refunds or exchanges for any underwear due to hygiene reasons.
All returns are subject to testing upon receipt - we reserve the right to refuse a refund if the product shows signs of use.
We aim to process exchanges and returns as fast as we can, but during busy periods this can take up to 2 weeks.
If you have any questions, please contact our Customer Service Team at firstname.lastname@example.org.
International Returns and Exchanges
For international orders, we currently don’t offer free international returns. Any custom duties, local sales taxes and handling charges are non-refundable.
We recommend that you send your parcel via a signed / tracked postal service and keep your proof of postage.
Our returns address is:
Unit 2, Blackthorne Point
Rest Day Essentials Returns and Exchanges
Every item in our Rest Day Essentials collection is individually hand-printed to order. Due to their personalised nature, we encourage you not to return or exchange items from the Rest Day Essentials collection unless absolutely necessary.
If you do need to return or exchange an item, please download our free returns form here and send to our usual address.
If you are unsure on sizing before you order, please consult our Rest Day Essentials sizing guide here.
None of the above terms affect your statutory rights or your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when goods are faulty or incorrectly supplied. If you have any concerns, please do not hesitate to contact us on email@example.com.
You will receive a dispatch notification email when your order is dispatched. Delivery is via Royal Mail on a 1st class service - so usually within 2-3 business days latest. Parcels are delivered Monday - Saturday.
Please note that if ordering parkrun customised products your order will be dispatched based on the batch number on the page at time of order and per your order confirmation.
Orders are sent using Royal Mail and will arrive within 7-17 days. Express delivery via DHL is also available, with less than 5 day delivery for most countries in the world.
Free returns on all orders. Click here for further delivery information.